Refund policy

Last updated: October 01, 2025

At ShippingSupplier.com, we take pride in providing high-quality packing materials and reliable fulfillment for our business customers. This Return and Refund Policy outlines the terms and conditions under which returns and refunds may be accepted for pallet shipments of packing tape, stretch film, and related products.

1. Eligibility for Returns

Because we operate as a B2B wholesaler and ship by the pallet, returns are accepted only under the following conditions:

  • Products were damaged in transit or defective upon arrival.
  • You received incorrect items due to our fulfillment error.
  • A Return Merchandise Authorization (RMA) has been issued by ShippingSupplier.com.

To be eligible for a return:

  • The issue must be reported within 7 business days of delivery.
  • The product must remain unused, in original packaging, and stored properly.
  • Proof of purchase and photos of the issue must be provided.

2. Non-Returnable Items

Due to the nature of wholesale and palletized shipments, we do not accept returns for:

  • Buyer’s remorse or overstock.
  • Opened, used, or partially used materials.
  • Custom or special-order products.
  • Items stored improperly or exposed to conditions that could affect product quality.

3. Return Authorization (RMA) Process

  1. Contact our Support Team at info@shippingsupplier.comwithin 7 business days of receiving your shipment.
  2. Include your order number, photos, and a description of the issue.
  3. Once reviewed, we will issue an RMA number if the return is approved.
  4. You will receive instructions for return shipping or pallet pickup, depending on your location and order size.

Unauthorized returns or shipments sent without an RMA number will not be accepted and may be refused at delivery.

4. Restocking Fee

Approved returns for non-defective products (at our discretion) are subject to a 15% restocking fee to cover inspection, handling, and repackaging costs. Freight charges are non-refundable.

5. Refunds and Credits

  • Once the returned goods are inspected and approved, a refund or credit will be issued within 10–15 business days.
  • Refunds will be processed to the original payment method or as store credit toward future orders.
  • Shipping and handling fees are non-refundable, except in cases of ShippingSupplier.com error.

6. Damaged Shipments

If your order arrives visibly damaged:

  • Note the damage on the Bill of Lading (BOL) before signing for delivery.
  • Take clear photos of the damage and the pallet label.
  • Report the issue to info@shippingsupplier.com within 48 hours of receipt.

This documentation is required for any claims against the freight carrier and to qualify for a replacement or refund.

7. Cancellations

Orders may be canceled only before shipment. Once the pallet has left our facility, cancellation requests cannot be accommodated.

8. Governing Law

This Return and Refund Policy shall be governed by and construed in accordance with the laws of the State of Rhode Island. without regard to its conflict of law provisions. Any disputes arising from or relating to this policy shall be resolved exclusively in the state or federal courts located in the United States, Rhode Island.

9. Contact Us

For all return, refund, or damage inquiries, please contact our team:

  • Email: info@shippingsupplier.com
  • Phone: (401) 725-0950
  • Address: 85 York Avenue, Pawtucket, RI 02860